In this Shipping Policy, “we”, “us”, “our” and other similar references mean Sunstate Technology Group, LLC and “you” and “your” and other similar references mean a specific user of the Site.

After submitting your order, you will receive an email confirming your order has been successfully placed. In most cases your order will be processed and shipped within twenty- four (24) hours. Orders placed before 3:00pm EST Monday through Friday may ship the same day, pending payment approval and availability. Orders placed after 3:00pm EST or over the weekend will ship out the next business day. After your order has been successfully shipped, you will receive another confirmation email, which will include the tracking number of your package. The majority of our products ship via FedEx Ground out of New York and do not require a signature. If you would prefer a different delivery method please contact us prior to placing your order to get a shipping quote.

Software licenses are delivered via email. Orders for software licenses placed before 3:00pm EST are usually delivered the same business day. Orders placed for software licenses after 3:00pm EST or over the weekend will be delivered on the next business day. SOFTWARE LICENSES ARE NON-REFUNDABLE.

The sales tax charged, if any, depends on where the order is shipped. You will be able to view the sales tax charge, if any, before you confirm your order.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Sorry, but we are unable to ship internationally or to P.O. boxes.