Sunstate Technology Group, LLC Security Policy

Sunstate Technology Group, LLC, Inc. and its subsidiaries and affiliates (collectively, “Sunstate Technology Group, LLC”), respect your concerns about information security and is committed to protecting our valued customers. In this Security Policy, “we”, “us”, “our” and other similar references mean Sunstate Technology Group, LLC and “you” and “your” and other similar references mean a specific user of the Site.

How We Protect Our Customers

  • Stored credit card information is always encrypted and maintained in an environment that is Payment Card Industry Data Security Standard (PCI DSS) compliant.
  • Sunstate Technology Group, LLC websites are constantly scanned to verify comprehensive system security.
  • Our internal security policies, processes, and procedures are frequently updated and improved based on current industry security practices.
  • Industry-standard Secure Sockets Layer (SSL) encryption is always used to protect your purchase information while in transit.


More About SSL Certificates

  • Your web browser gives two indications that you have established a secure connection with our sites. You will notice a closed lock icon at the top or bottom of your browser as well as the “HTTPS://” prefix in the URL. These mean that all data transmitted through this connection will be encrypted.
  • If you are receiving SSL Certificate errors when accessing the Sunstate Technology Group, LLC websites please contact customerservice@sunstatetech.com.


Security Tips To Help You Protect Yourself

  • Never share your user ID or password with anyone and be sure to keep them in a safe and secure location. Remember, anyone with your login credentials can access your account and make purchases.
  • Create a secure password that is easy for you to remember but difficult for others to guess. We suggest that you choose a password that is at least 8 characters and comprises a mix of letters, numbers and symbols.
  • Avoid using easily identifiable or personal information for your password, including a word from a dictionary, pet or family member names, or email address.
  • Be careful when using public computers, as they may contain keylogger programs capable of stealing your login credentials. Be sure to log out from your account when you have finished using a public computer.
  • Emails are easy to forge and are generally insecure. An email that appears to be from a friend of family member could be fraudulent and designed to trick you into disclosing personal information or installing viruses and other dangerous software on your device.
  • Install antivirus and firewall software on your device to help protect yourself from malicious software.
  • Sunstate Technology Group, LLC will never initiate the request for sensitive information from you, such as account passwords or full credit card numbers.
  • If you contact Sunstate Technology Group, LLC Customer Support, we may verify your identity by asking for non-critical information, such as your email address, shipping address or past order information.
  • If you have received a suspicious email that appears to have come from Sunstate Technology Group, LLC, please forward the email to customerservice@sunstatetech.com.
  • When you call Sunstate Technology Group, LLC Customer Support, we may verify your identity by asking for information such as your email address, shipping address, past order information or the last four digits of the credit card we have on file for you.
  • Under no circumstance will any Sunstate Technology Group, LLC Customer Support or other Sunstate Technology Group, LLC staff ask for sensitive information such as your full credit card number or account password.


Email Security

  • Emails are easy to forge and are generally insecure. An email that appears to be from a friend of family member could be fraudulent and designed to trick you into disclosing personal information or installing viruses and other dangerous software on your device.
  • Install antivirus and firewall software on your device to help protect yourself from malicious software.
  • Sunstate Technology Group, LLC will never initiate the request for sensitive information from you, such as account passwords or full credit card numbers.
  • If you contact Sunstate Technology Group, LLC Customer Support, we may verify your identity by asking for non-critical information, such as your email address, shipping address or past order information.
  • If you have received a suspicious email that appears to have come from Sunstate Technology Group, LLC, please forward the email to customerservice@sunstatetech.com.


On the Phone

  • When you call Sunstate Technology Group, LLC Customer Support, we may verify your identity by asking for information such as your email address, shipping address, past order information or the last four digits of the credit card we have on file for you.
  • Under no circumstance will any Sunstate Technology Group, LLC Customer Support or other Sunstate Technology Group, LLC staff ask for sensitive information such as your full credit card number or account password.


Fraud
If you suspect that your account has been compromised or fraudulent charges have been made, please contact Customer Support immediately for assistance by emailing customerservice@sunstatetech.com or calling 602-314-3333.

Updates to this Security Policy
This Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices. We will post a prominent notice on our websites to notify you of any changes to our Security Policy and indicate at the bottom of the policy when it was most recently updated.